Labels:text | screenshot | colorfulness | line OCR: TEST AND MANAGEMENT TOOLS 3.5 3.31. 3.5 3.3. 4.0 2.0 2.0 3.3 3.37 3.4. Microtest 3.6 Novell 20 2.9 3.0 Sun 2.5 2.5 00 05 -10 1.5 2.0 2.5. # Grade weighted by number of users; L: Effectiveness I Grade weighted by number of incidents I Availability J overall rating Figure 5. The makers of hardware test and management tools-Fluke, Microtest, and HP-generally received higher grades than those that produce only software. Survey respondents reported, by far, the fewest support inci- dents in this product area.
